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Questions, answered properly

Everything people ask before they subscribe.

Plans, billing, cancellation, certificates, data safety — in plain English. If your question isn’t here, info@clutterblearn.co.uk is where it gets answered.

Getting started

What exactly is ClutterLearn?

An online training library that teaches working people to use everyday AI tools — ChatGPT, Microsoft Copilot, DeepL — safely and well. Modules are three-to-four-minute videos, each followed by one practical task on your own work and a short quiz. Pass it and a completion certificate files to your company record.

Which AI tools do the modules cover?

ChatGPT, Microsoft Copilot and DeepL have dedicated modules. The craft modules — prompts, email, documents, meetings, output review — are deliberately tool-agnostic, so the skills transfer to whatever your team uses, including assistants built into Office.

Do we need to buy AI tool licences first?

No. Modules are taught to work on free tiers where possible. Where a paid licence genuinely changes the picture — Copilot seats, DeepL Pro — the module says so plainly so you can decide with full information.

How long does the whole library take?

Each module runs 13–28 minutes of video, usually with an hour or two of light practice. Most companies roll out one module per week; the full library lands in a quarter without anyone losing a working day.

Plans & billing

What does a subscription cost?

Three annual plans: Starter €99, Business €199 and Business Plus €299 per company per year. Every plan includes the full library with unlimited staff seats — the tiers differ in dashboard features, billing options and support level, never in content.

How does renewal work?

Subscriptions run twelve months and renew annually. We email before every renewal with the amount and a one-click cancellation; if you cancel, access simply runs to the end of the paid year. No silent charges, no cancellation phone trees.

Can we cancel mid-year?

You can cancel any time, and access runs to the end of the year you’ve paid for. New subscriptions additionally carry the statutory 14-day cooling-off: cancel within fourteen days of purchase for a full refund (a proportionate deduction may apply if you requested immediate access and consumed substantial content).

Do you offer invoice billing?

Yes — Business and Business Plus include invoice billing with VAT receipts as standard; Starter customers can request it. VAT is added at your local rate where applicable, and every payment carries an invoice.

We’re five people, not fifty. Does the price hold?

Yes — plans are priced per company, and a five-person studio on Starter gets the identical library a 150-person firm gets. When you grow, the price doesn’t follow headcount.

Certificates & training records

What do completion certificates look like?

A clean PDF stating the employee’s name, the module, the date and your company — issued when the module quiz is passed at 80%. They collect in your dashboard and export whenever a client, insurer or auditor asks for evidence of training.

Are these professional certifications?

No — and we’re explicit about it everywhere. ClutterLearn certificates are honest records of completed training from an independent provider. They are not accredited qualifications and not vendor certifications from OpenAI or Microsoft.

Can new starters be onboarded with the library?

That’s one of its best uses: assign the core modules in week one, and completion certificates land in the induction file alongside everything else. Many partners run exactly this flow for their clients’ new hires.

Data & security

Is it safe for staff to use public AI tools at work?

With the habits this library teaches, yes for most everyday tasks: know what never goes into a prompt, sanitise the rest, review output before it leaves. Where a business tier is genuinely safer, the modules say so and tell you where the settings live.

Does ClutterLearn itself train on our company data?

No. Your learning records — progress, quiz results, certificates — are used to run the training and your dashboard, nothing else. The privacy policy details what’s stored and for how long, in the same plain language as the courses.

Do the modules teach GDPR compliance?

They teach data-safe habits, policy writing and review discipline, which support your compliance posture — but no training course can certify a company as compliant, and we won’t pretend otherwise. Your overall compliance position remains yours, with your own advisers.

Is ClutterLearn affiliated with OpenAI, Microsoft or DeepL?

No. ClutterLearn is an independent training provider; those product names appear in the modules for identification only, with no affiliation, endorsement or sponsorship implied or claimed. Completion certificates record training done through ClutterLearn — they are not vendor certifications.

What if a module mentions a tool that changes next month?

Then we update the module — updates are included in your subscription, and lessons are dated so admins can see what changed. The core judgement the modules teach is deliberately durable; the interface details get maintained.

Still have a question?

Write to us — a person who knows the material answers, usually within one working day.

info@clutterblearn.co.uk+44 1634 827461From €99 per company per year · Cancel before any renewal
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