Privacy policy

Who we are

ClutterLearn is the trading name of CLUTTER-B-LEARN LTD (“ClutterLearn”, “we”), a private limited company registered in England and Wales (Company No. 16907054), based in Chatham, Kent, United Kingdom. We provide an online AI-skills training library to small and mid-sized companies. This policy explains what personal data we collect through clutterblearn.co.uk, why, and what happens to it. For any privacy question or request, write to info@clutterblearn.co.uk and a person will answer within one working month at the outside — usually much sooner.

What we collect and why

Enquiries. When you submit the contact form, we collect the details you give us — typically your name, email address, phone number and your message. We use this only to reply and to keep a record of the conversation. The lawful basis is taking steps at your request towards a contract, and our legitimate interest in answering you.

Subscriptions and billing. When your company subscribes, we collect the account holder’s name, work email, company name and billing details. Payment is processed by our payment provider; we never see or store full card details. We keep invoices and payment records as UK tax and company law requires.

Learning records. To run the training we record, per learner: which modules were started and completed, quiz attempts and results, and completion certificates issued. This is the core of the product — the training record your company admin sees and can export. It is used to run and evidence the training, and for nothing else.

Technical records. Like nearly every website we keep standard server logs (IP address, pages requested, timestamps) for security and troubleshooting, held short-term. We use essential cookies to run the site and offer optional analytics that only loads if you accept it — see the cookie policy.

What we don’t do

We don’t sell, rent or trade personal data, ever, in any direction, for any price. We don’t use your learning records to train AI models. We don’t send marketing emails without a clear opt-in, and every marketing email carries a one-click unsubscribe.

Sharing

Data is shared only with the processors the service needs: our email provider (to communicate), our payment provider (to take payments), our hosting provider (to run the site), and our platform providers where the learning platform runs on their infrastructure under contract. UK/EEA transfers are used where practicable; where processors sit outside the UK or EEA, transfers run under UK adequacy regulations, the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU standard contractual clauses.

Retention

Enquiries that don’t become subscriptions are deleted after 12 months. Account, billing and learning records are kept for the life of the subscription and for 7 years after it ends, covering UK tax and consumer-law limitation periods — learning certificates remain exportable for that period. Server logs roll over within weeks.

Your rights

Under the UK GDPR you can ask for a copy of your data, correct it, delete it, restrict or object to our use of it, and withdraw consent where consent is the basis. Email info@clutterblearn.co.uk — we verify identity, act within one month, and tell you honestly if something must be kept (tax and billing records) and for how long. Company admins can export and correct most learner records directly from the dashboard. You can also complain to the Information Commissioner’s Office at ico.org.uk, though we’d genuinely like the chance to fix it first.

Children

Our services are aimed at working adults in a business context. We don’t knowingly collect data from children under 16.

Changes

If this policy changes materially, we’ll note the change here and, for active subscribers, mention it at the next renewal notice. The version above is the version in force today.