Terms of service

About these terms

These terms cover use of clutterblearn.co.uk and subscriptions to the ClutterLearn training library. They’re written to be read, not skimmed past. The site is operated by CLUTTER-B-LEARN LTD (Company No. 16907054), England and Wales; “you” is the subscribing company and its authorised users. Nothing here removes rights UK law gives you — where the law is more generous than these terms, the law wins.

The subscription

What you buy. A subscription licences your company to give its staff access to the ClutterLearn training library — all modules, tasks, quizzes and completion certificates — for twelve months from the date of payment. Access is for your employees only; sharing logins outside your company or redistributing materials isn’t permitted. Every plan includes the full library and unlimited staff seats; plan tiers differ in dashboard features, billing options and support level, never in content.

Prices and VAT. Prices are shown per company per year in euros; VAT is added at your local rate where applicable. We may change prices at renewal with at least 30 days’ notice — your price for the current term never changes mid-term.

Renewal and cancellation — the plain version. Your subscription renews annually unless you cancel. We email the account holder before every renewal date stating the amount and how to cancel. You can cancel at any time before the renewal date (by email to info@clutterblearn.co.uk or from your account settings); access then runs to the end of the paid year and doesn’t renew. If you cancel mid-year, no further charge is due, and the unused remainder is not refunded — the year you paid for is the year you get.

The 14-day cooling-off. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel a new subscription within 14 days of the day after purchase for a full refund, no explanation needed. If you ask for immediate access and then cancel, we may make a proportionate deduction for the access already used; tell us at cancellation if you haven’t started and we’ll treat it as untouched. Renewals are covered by the renewal-notice cancellation right above.

Completion certificates — what they are and aren’t

Certificates record that a named person completed a named module on a named date, with a quiz passed at 80%. They are honest training records. They are not accredited professional qualifications and not vendor certifications from OpenAI, Microsoft, DeepL or anyone else, and they must not be presented as such. Module content describes tools and good practice; it is not legal, financial or sector-specific compliance advice, and completing training does not certify your company as compliant with any regulation.

Fair use of content and tools

The library’s content — text, templates, videos, quizzes, imagery — belongs to CLUTTER-B-LEARN LTD. Your subscription lets your staff learn from it; it doesn’t let anyone republish, resell or train other companies’ staff from our materials. Resellers and white-label partners operate under a separate partner agreement. We may withdraw access for abuse — systematic redistribution or account sharing at scale — with a proportionate refund where fair, and may retire a module over time; where that happens, active subscribers keep access to an equivalent.

AI tools mentioned in the training

The library names third-party products — such as ChatGPT, Microsoft Copilot and DeepL — for identification and teaching purposes only. ClutterLearn is an independent training provider: we are not affiliated with, endorsed by or sponsored by the vendors of those products, and their features, availability and data handling are controlled by them, not us. Product changes after a module is filmed are handled by content updates included in your subscription.

Liability

We provide the library with reasonable skill and care, and we stand behind the product — but we don’t guarantee specific business results, and we’re not liable for indirect or consequential losses, or for outcomes of decisions your company takes using skills taught in the modules. Our total liability in any year is capped at the subscription fee paid for that year. Nothing in these terms limits liability that can’t lawfully be limited.

Complaints and law

If something’s wrong, tell us first: info@clutterblearn.co.uk reaches a person who can fix most things within days. If we can’t resolve it, these terms are governed by the laws of England and Wales, with the courts of England and Wales having jurisdiction. Consumers elsewhere in the UK and the EU keep their local statutory rights, including wherever applicable the right to use online dispute resolution.